Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are available for delivery to addresses in KenyaWe also accept orders from international customers.

3. Delivery Time

An estimated delivery time will be provided once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within four business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

Indicate delivery address and recipient’s name in the delivery form during checkout. This is the address where the purchased goods will be delivered to. The contact information provided in the deliver address will be used for last mile clarification (if need be).

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, place the order with us and we will relay the cost of shipping based on the size and form of the order.

Additional shipping charges may apply to remote areas, large (bulky) or heavy items. You will be advised of any charges.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at sale@jefanbookshop.com

7. Questions or Concerns

If you have any questions about the delivery and shipment of your order, please contact us at sale@jefanbookshop.com